Safe & Responsible Play

Responsible Gaming
at mrz99

At mrz99, we believe that gambling should always be a source of entertainment — never financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their play at all times.

18+ Only Self-Exclusion Available Deposit Limits Supported

18+ Strictly Enforced

mrz99 operates an absolute minimum age policy. All users must be 18 years of age or older to register, deposit, and play. We conduct identity verification checks to enforce this rule and will immediately close any account found to belong to a minor.

Player-Controlled Limits

Set daily, weekly, or monthly deposit limits directly through your mrz99 account. Once a limit is set, it takes effect immediately and cannot be increased for at least 72 hours — giving you genuine breathing room when you need it most.

Self-Exclusion Programme

If you feel you need a complete break from gambling, mrz99's self-exclusion tool lets you lock your account for a defined period or permanently. During exclusion, all marketing communications are suspended and login is blocked.

Time-Out Features

Take a short break without permanently closing your account. mrz99 time-out periods range from 24 hours to 6 weeks. Your account is suspended for the chosen duration and reactivated only after the cooling-off period has fully elapsed.

Problem Gambling Awareness

mrz99 trains its support team to recognise signs of problem gambling behaviour and to respond with care and discretion. If our team identifies concerning patterns in your account activity, we may proactively reach out to offer support resources.

Minor Protection Controls

mrz99 strongly encourages all adult users who share devices with children to use device-level parental control software. We also provide guidance on how to prevent underage access to the mrz99 platform on shared family devices.

1. Age Restriction — 18+ Only

mrz99 enforces a strict minimum age requirement of 18 years for all users across Bangladesh. This requirement applies to account registration, deposits, withdrawals, and participation in any game or sports betting market on the platform. It is not a guideline — it is an absolute rule with no exceptions.

During the Know Your Customer (KYC) verification process, every mrz99 user is required to submit a government-issued identity document — such as a National ID (NID) card or passport — that confirms their name and date of birth. mrz99's verification team reviews all submitted documents to confirm that the applicant meets the minimum age requirement before full account access is granted.

Where mrz99 has reasonable grounds to suspect that an account holder may be under 18, the account will be suspended pending age verification. If verification confirms the user is a minor, the account will be permanently closed, all game play activity will be voided, and any deposited funds will be returned to the payment source used, minus any winnings generated during the underage period.

Legal Notice: It is a criminal offence under applicable Bangladeshi law for a minor to gamble or attempt to gamble online. If you are under 18, you must not use the mrz99 platform under any circumstances.

2. Recognising Signs of Problem Gambling

Important: Problem gambling can affect anyone — regardless of income, background, or how long they have been gambling. Recognising the warning signs early is the most effective way to prevent serious harm.

mrz99 encourages all users to regularly reflect on their gambling habits. The questions and warning signs below are widely used by gambling support organisations to help individuals assess whether their relationship with gambling may have become problematic. Ask yourself honestly whether any of the following describe your current experience:

Do you spend more money on gambling than you originally planned?

Consistently exceeding your intended spend is one of the earliest and most common signs that gambling may be moving beyond entertainment.

Do you gamble to chase losses from a previous session?

Chasing losses — returning to gambling to try to recover money already lost — is a key behavioural indicator of problem gambling and often leads to escalating financial harm.

Has gambling caused you to neglect work, family, or other responsibilities?

When gambling starts competing with day-to-day obligations — missing work deadlines, neglecting family time in Dhaka or Chittagong, or skipping social commitments — it has likely crossed into harmful territory.

Do you feel anxious, irritable, or restless when you are not gambling?

Psychological dependence can manifest as mood changes, irritability, or persistent thoughts about gambling during periods away from the platform.

Have you borrowed money or sold possessions to fund gambling?

Using credit, borrowing from friends or family, or liquidating personal assets to continue gambling is a serious financial warning sign that requires immediate attention.

Have you tried to stop or reduce your gambling but found it difficult?

Repeated unsuccessful attempts to cut back are a strong indicator that professional support may be needed. You are not alone — and help is available.

What to do: If you answered "yes" to two or more of the questions above, we strongly encourage you to use mrz99's responsible gaming tools — including deposit limits, time-out, or self-exclusion — and to reach out to our support team at [email protected] for confidential guidance.

3. Responsible Gaming Tools Overview

mrz99 provides a comprehensive set of responsible gaming tools that are available to every registered user at no cost. These tools are designed to give you direct, practical control over your gambling activity. You do not need a reason to use them — they are there whenever you want them.

Tool	What It Does	How to Activate	Reversal Period
Daily Deposit Limit	Caps the total amount you can deposit within any 24-hour period.	Account Settings → Responsible Gaming → Deposit Limits	Increases take 72 hours to take effect; decreases are immediate.
Weekly Deposit Limit	Caps the total amount you can deposit within any 7-day rolling period.	Account Settings → Responsible Gaming → Deposit Limits	Increases take 72 hours to take effect; decreases are immediate.
Monthly Deposit Limit	Caps the total amount you can deposit within any calendar month.	Account Settings → Responsible Gaming → Deposit Limits	Increases take 7 days to take effect; decreases are immediate.
Session Time Reminder	Sends you an on-screen notification after you have been logged in and actively playing for a set duration (e.g., 1 hour, 2 hours).	Account Settings → Responsible Gaming → Session Reminders	Can be adjusted at any time.
Time-Out	Temporarily suspends your account for a chosen period (24 hours up to 6 weeks).	Account Settings → Responsible Gaming → Take a Break, or contact support.	Cannot be reversed before the chosen period expires.
Self-Exclusion	Permanently or semi-permanently closes your account and blocks all access.	Contact [email protected] with subject "Self-Exclusion Request".	Minimum 6 months; permanent option available. Reversal requires a 7-day cooling-off review.

If you experience any difficulty accessing the responsible gaming tools through your account settings, contact our support team directly at [email protected]. Our team is available seven days a week and will action your request promptly — in most cases within the same business day.

4. Self-Exclusion

Need to stop now? If you feel you need to immediately stop gambling on mrz99, email us at [email protected] with the subject line "Self-Exclusion Request". We will suspend your account within 24 hours of receiving your request and confirm the exclusion in writing.

Self-exclusion is the most powerful responsible gaming tool mrz99 offers. It is designed for players who recognise that they are struggling to control their gambling and need a firm, externally enforced boundary to help them stop. Unlike a time-out, self-exclusion carries a minimum duration and comes with additional safeguards.

How mrz99 Self-Exclusion Works:

You may request self-exclusion for a defined period of between 6 months and 5 years, or permanently with no end date.
Once self-exclusion is activated, your account is immediately suspended. You will not be able to log in, place bets, deposit funds, or access any game on the mrz99 platform.
All marketing communications from mrz99 — including promotional emails, bonus notifications, and SMS messages — are permanently suppressed for the duration of your exclusion period.
Any balance remaining in your account at the point of self-exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
mrz99 will make all reasonable efforts to detect and close any new accounts you attempt to open during an active self-exclusion period. Attempting to create a new account while self-excluded is a breach of our Terms and Conditions.
To request removal of a self-exclusion before its defined end date, you must contact support and observe a mandatory 7-day reflection period before reinstatement is considered. Permanent self-exclusion cannot be reversed.

mrz99 treats self-exclusion requests with the utmost seriousness and confidentiality. No judgment is made, and no attempt will be made to persuade you to remain active. Your wellbeing comes first.

5. Deposit & Spending Limits

Setting deposit limits is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. mrz99 gives every user the ability to set personal deposit limits at three intervals — daily, weekly, and monthly — directly from within their account.

Deposit limits on mrz99 work as follows:

Immediate Effect on Reduction: When you lower an existing deposit limit, the change takes effect immediately. For example, if you currently have a daily limit of ৳5,000 and you reduce it to ৳2,000, the new lower limit applies straight away — even mid-session.
Cooling-Off Period on Increase: When you increase a deposit limit, a mandatory delay applies before the higher limit becomes active. Daily and weekly limit increases require a 72-hour cooling-off period. Monthly limit increases require a 7-day cooling-off period. This asymmetry is intentional — it ensures that impulsive decisions to spend more are given time for reflection.
Multiple Limits Simultaneously: You may set a daily, weekly, and monthly limit all at the same time. The most restrictive limit at any given point will always take precedence. For example, if your daily limit is ৳2,000 but your weekly limit is ৳5,000, you cannot deposit more than ৳2,000 in a single day even if your weekly allowance has not been reached.
Limits Apply to All Payment Methods: Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and all other accepted payment channels. They cannot be circumvented by switching payment method.

We encourage all mrz99 users — including those who feel they have no current problem with gambling — to set a deposit limit that reflects their genuine entertainment budget. Treating gambling as a fixed leisure expense, like a cinema outing or a meal out, is one of the most practical ways to keep it enjoyable over the long term.

6. Time-Out & Cooling-Off

A time-out is a shorter-term account suspension designed for players who want a temporary break from gambling without committing to a full self-exclusion. It is the right tool when you feel you need space to reset your perspective, manage a period of stress, or simply step away from routine play for a while.

Available Time-Out Durations on mrz99:

24 hours
48 hours
7 days (1 week)
14 days (2 weeks)
30 days (1 month)
42 days (6 weeks)

During a time-out period, your mrz99 account is fully suspended. You will not be able to log in, place bets, or make deposits. You will not receive any promotional or marketing communications from mrz99 during this period. Any pending withdrawals will continue to be processed normally.

A time-out cannot be cancelled or reversed before the chosen duration has elapsed. When the time-out period ends, your account will automatically reactivate and you may log in as normal. If, at the point of reactivation, you feel you would benefit from a longer break, we strongly encourage you to request an extended time-out or to contact support to discuss self-exclusion options.

How to activate a time-out: Go to Account Settings → Responsible Gaming → Take a Break, and select your preferred duration. Alternatively, email [email protected] with the subject "Time-Out Request" and your preferred duration, and our team will apply it to your account within a few hours.

7. Protecting Minors

mrz99 is deeply committed to ensuring that children and young people under the age of 18 are never able to access our platform. While mrz99 implements robust age verification at the account level, we also recognise that shared devices — family computers, tablets, and mobile phones used by multiple household members — can present an additional access risk.

We encourage all adult mrz99 users who share devices with children to take the following practical steps to prevent underage access:

Log out after every session: Never leave your mrz99 account logged in on a shared device. Always log out when you finish playing, and do not save your password in the device's browser.
Use device passcodes: Lock your phone, tablet, or computer with a PIN, password, or biometric lock that your children do not know.
Install parental control software: Third-party parental control applications are available for all major operating systems and mobile platforms. These tools can be configured to block access to gambling websites and applications.
Talk to your children: Age-appropriate, honest conversations about the nature of gambling — that it carries real financial risk and is strictly for adults — are among the most effective protective measures available.

If mrz99 has reason to believe that an account is being used by or on behalf of a minor — whether through self-reporting, third-party notification, or identification during a KYC review — the account will be suspended immediately pending a full investigation. Any account confirmed as belonging to a minor will be permanently closed.

8. Getting Help & Support

You are not alone. If gambling has stopped being fun and has started causing financial, emotional, or relationship difficulties, reaching out for help is a sign of strength. mrz99 supports every user who takes this step.

If you are concerned about your own gambling behaviour, or about the gambling behaviour of someone you care about, the following resources and contact options are available to you:

mrz99 Support Team

Our trained support team is available seven days a week to assist with responsible gaming requests — including activating time-outs, setting deposit limits, and processing self-exclusion requests. Contact us at [email protected] for confidential, judgement-free assistance. Response time is typically within a few hours.

Talk to Someone You Trust

Sometimes the most important first step is telling a trusted friend, family member, or colleague that gambling has become a problem. Sharing the experience reduces the isolation that often accompanies problem gambling and opens the door to practical support from people who care about your wellbeing.

Keep a Gambling Diary

Recording when you gamble, how much you spend, how you feel before and after each session, and what triggered each gambling episode can be a powerful self-awareness tool. Patterns that are difficult to see in the moment often become clear when written down over a week or two. Share the diary with a counsellor or trusted person for additional perspective.

Escalate Within mrz99

If you have contacted mrz99 support regarding a responsible gaming concern and feel your request has not been handled adequately, you may escalate the matter by emailing [email protected] with the subject line "Responsible Gaming Escalation". A senior member of our team will review your case within 2 business days and respond with a written resolution.

mrz99 also strongly recommends that users who are experiencing severe problem gambling — particularly where financial hardship, debt, or family breakdown is involved — seek professional counselling support. Gambling addiction is a recognised behavioural condition and responds well to evidence-based therapeutic interventions, including cognitive behavioural therapy (CBT). Speaking to a qualified mental health professional is a constructive and effective step.

Remember: gambling at mrz99 is intended to be an enjoyable leisure activity for adults in Bangladesh who choose to participate on their own terms, with full awareness of the risks. If it ever stops being that for you, we are here to help you step back — with no pressure, no judgement, and no delay.

18+ Only — Please Gamble Responsibly

Play Safely with mrz99

Ready to Play? Stay in Control

When you are ready to play, mrz99 is here with thousands of games, cricket betting markets, and instant BDT payments. Set your limits, play within your means, and enjoy gaming the way it was meant to be — as entertainment. 18+ only.

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18+ Only — Gamble Responsibly

Responsible Gamingat mrz99