mrz99 Terms & Conditions

These Terms and Conditions apply to all users of the mrz99 website, including visitors, registered account holders, and any person who accesses any game, promotion, or other service offered through the platform. Access to and use of mrz99 is offered on the condition that you accept all terms and conditions described herein.

mrz99 provides online casino games, sports betting markets, live casino services, and related entertainment services to eligible players in Bangladesh and other permitted jurisdictions. The services are provided exclusively for personal, non-commercial use. Any commercial exploitation of the mrz99 platform, its content, games, or data without prior written consent is strictly prohibited.

mrz99 reserves the right to modify, suspend, or terminate any part of its services at any time without prior notice. Where material changes are made to these Terms and Conditions, mrz99 will make reasonable efforts to notify registered users. Your continued use of the platform following any such notification constitutes acceptance of the revised terms.

If you do not understand any part of this Agreement or have questions regarding your rights and obligations, you are encouraged to contact mrz99 support at [email protected] before using the platform.

To register and maintain an account with mrz99, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your account:

• You must be at least 18 years of age.
• You must be a natural person acting in your own personal capacity, not on behalf of another individual or entity.
• You must not be subject to any self-exclusion order, cooling-off period, or account restriction that would prohibit you from gambling online.
• You must be acting of your own free will and not under duress or coercion.
• You must have the full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• You must not be an employee, contractor, director, officer, or family member of an employee of mrz99 or any of its affiliated entities.

mrz99 reserves the right to request age verification documentation at any time. Acceptable documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and withholding of any pending withdrawal until verification is completed.

Where mrz99 has reasonable grounds to believe a user is under 18 years of age, the account will be suspended immediately pending investigation. Any winnings accrued during a period of suspected underage play will be withheld pending the outcome of the review.

Each player may hold only one registered account with mrz99. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or device identifiers — constitutes a material breach of these Terms and Conditions and will result in the permanent closure of all associated accounts, forfeiture of any balances, and potential reporting to relevant authorities.

When completing registration, you must provide accurate, complete, and truthful information. mrz99 may require you to verify your identity at any stage of your relationship with the platform. The information you provide must match the identity documents you submit during the Know Your Customer (KYC) verification process. Providing false information during registration is a serious breach of this Agreement.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. mrz99 strongly recommends the following security practices:

• Use a strong, unique password that is not reused across other websites or services.
• Never share your login credentials with any third party, including friends or family members.
• Log out of your mrz99 account after each session, particularly when using a shared or public device.
• Contact mrz99 support immediately at [email protected] if you suspect unauthorised access to your account.

mrz99 will not be held liable for any losses resulting from unauthorised use of your account where such use arose from your failure to maintain reasonable security over your credentials. However, once mrz99 is notified of a suspected unauthorised access, appropriate steps will be taken to secure the account without undue delay.

mrz99 reserves the right to refuse account registration to any applicant at its sole discretion, without obligation to provide a reason for the refusal.

mrz99 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The availability of specific payment methods may vary from time to time based on operational requirements and third-party provider availability. mrz99 does not guarantee the permanent availability of any specific payment method.

Deposits are credited to your mrz99 wallet promptly upon confirmed receipt of funds from the payment provider. Processing times are typically under two minutes for mobile financial services such as bKash and Nagad. Bank transfer deposits may take longer depending on the processing schedule of the sending institution.

Withdrawal requests are subject to the following conditions:

• The account holder must have completed the full KYC identity verification process before any withdrawal is approved.
• Withdrawals may only be made to a payment method that has been previously used to deposit into the same mrz99 account, subject to the availability of that method for outbound transactions.
• Any bonus funds credited to your account are subject to their specific wagering requirements before they may be withdrawn. Attempting to withdraw bonus funds before meeting wagering requirements will result in forfeiture of the bonus balance.
• mrz99 reserves the right to carry out enhanced due diligence checks prior to processing withdrawal requests above certain threshold amounts. Additional documentation may be requested as part of this process.
• mrz99 may delay or decline a withdrawal request where there is a reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms and Conditions.

All funds deposited to mrz99 must originate from a payment source lawfully held in your own name. The use of payment methods belonging to third parties is strictly prohibited. mrz99 maintains a zero-tolerance policy toward money laundering and will cooperate fully with relevant authorities in any investigation related to financial crime.

mrz99 does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, for which mrz99 accepts no responsibility.

mrz99 offers a range of bonuses and promotional incentives to both new and existing players. All bonuses are subject to their individual terms and conditions, which are published alongside each promotion. In the event of any conflict between a specific promotion's terms and this general Agreement, the specific promotion terms shall prevail in respect of that promotion only.

General bonus terms applicable across all mrz99 promotions unless otherwise stated include:

• Wagering Requirements: All bonus funds are subject to a wagering requirement, which specifies the number of times the bonus amount (or the bonus plus deposit amount, as stated in the specific promotion) must be wagered before a withdrawal may be requested. The applicable wagering requirement will be clearly stated in the individual promotion's terms.
• Eligibility: Each promotion may specify eligibility criteria, including minimum deposit thresholds, game restrictions, and time limits within which the wagering requirement must be met. Players who do not meet the eligibility criteria for a promotion will not receive the associated bonus.
• Game Contributions: Different game categories may contribute at different rates toward satisfying a wagering requirement. For example, slots may contribute 100% of each bet while live casino games may contribute at a lower rate. Specific contribution rates will be stated in the individual promotion terms.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus may be active in a player's account at any given time. Claiming a new bonus while a previous bonus remains active and unsatisfied may result in forfeiture of the earlier bonus.
• Maximum Bonus Win Cap: Where stated in a promotion's specific terms, a cap may apply to the maximum amount of winnings that may be withdrawn from a bonus. Any winnings exceeding this cap will be removed from the account balance at the point of withdrawal.
• Abuse Prevention: mrz99 reserves the right to void any bonus and cancel any associated winnings where it determines, at its reasonable discretion, that a player has abused the bonus system. Indicators of abuse include, but are not limited to, placing hedged bets designed to guarantee a profit irrespective of outcome, using automated betting software, or operating multiple accounts to claim the same promotion more than once.

mrz99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any modification will not affect bonuses that have already been credited to a player's account prior to the date of the change, provided those bonuses were awarded in good faith and in accordance with the terms in force at the time of crediting.

By using mrz99, you agree not to engage in any of the following prohibited activities:

• Providing false, misleading, or fraudulent information during account registration, KYC verification, or at any other point of interaction with mrz99.
• Opening more than one account, whether in your own name or under aliases, for the purpose of circumventing limits, claiming multiple bonuses, or evading a suspension or ban.
• Using automated software, bots, scripts, or any other artificial means to place bets, interact with games, or access the mrz99 platform in a manner not intended for human users.
• Colluding with other players in live casino games, poker, or any multiplayer environment to gain an unfair advantage over other participants or the house.
• Exploiting errors, glitches, or technical faults in any game or platform system. Any winnings generated through the exploitation of a technical fault are considered invalid and will be reversed.
• Engaging in any form of money laundering, including depositing funds obtained through criminal activity, structuring deposits to avoid reporting thresholds, or using mrz99 as a vehicle for moving illicit funds.
• Reverse engineering, decompiling, or otherwise attempting to extract source code from any mrz99 software, game engine, or proprietary system.
• Using the mrz99 platform in any way that breaches applicable laws in your jurisdiction, including laws relating to online gambling, financial crime, data protection, and intellectual property.
• Engaging in abusive, threatening, or harassing behaviour toward mrz99 staff, agents, or other players through any communication channel.
• Attempting to access areas of the mrz99 platform that are not intended for your user role, including any administrative or back-end systems.

mrz99 employs sophisticated fraud detection and monitoring systems that continuously analyse player behaviour, transaction patterns, and game activity. Where prohibited conduct is detected or reasonably suspected, mrz99 may take immediate action including, but not limited to, suspending or permanently closing the account, withholding any pending withdrawals, voiding all pending and settled bets, and reporting the matter to relevant law enforcement or regulatory authorities.

Players may request the voluntary closure of their mrz99 account at any time by contacting support at [email protected]. Upon receiving a closure request, mrz99 will process the request within a reasonable period. Any remaining real-money balance will be returned to the player via a verified payment method, subject to the completion of any outstanding wagering requirements on active bonus funds.

mrz99 may suspend or permanently close an account at its sole discretion in circumstances including, but not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required period.
• Suspected fraudulent, abusive, or unlawful activity.
• Receipt of a chargeback or payment reversal initiated by the player's payment provider.
• A determination that the player is or has become ineligible to use the platform.
• A court order, regulatory direction, or other legal obligation requiring mrz99 to restrict the account.

Where an account is closed due to a breach of these Terms and Conditions, mrz99 reserves the right to withhold any balance in the account pending investigation. If the investigation confirms a material breach, mrz99 may forfeit the balance in its entirety.

Self-Exclusion: Players who wish to take a break from gambling for responsible gaming reasons may request a temporary self-exclusion or a permanent self-exclusion at any time. Self-exclusion requests are processed promptly and without question. During a self-exclusion period, mrz99 will make reasonable efforts to prevent the excluded player from accessing their account or opening a new account. Players seeking self-exclusion should contact [email protected] or visit the Responsible Gaming page for full details.

mrz99 provides its platform and services on an "as is" and "as available" basis. While mrz99 makes every reasonable effort to ensure uninterrupted service, it does not warrant that the platform will be available at all times, free from errors, or that game results will meet any particular expectation of outcome. Gambling involves risk and all players must acknowledge that losses are a possible and normal outcome of gaming activity.

To the fullest extent permitted by applicable law, mrz99 and its affiliates, directors, employees, and service providers shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or opportunity, whether direct or indirect, arising from your use of the mrz99 platform.
• Any service interruption caused by technical faults, maintenance periods, third-party payment provider failures, internet connectivity issues, or events beyond mrz99's reasonable control.
• Any loss arising from your failure to comply with these Terms and Conditions or from your failure to maintain appropriate security over your account credentials.
• Any game malfunction, display error, or calculation error arising from a technical fault, provided that mrz99 acts promptly to identify and correct such faults upon becoming aware of them.
• Any indirect, consequential, special, or incidental damages of any kind, even where mrz99 has been advised of the possibility of such damages.

Nothing in this Agreement limits mrz99's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

mrz99's total aggregate liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the total value of deposits made by you to your mrz99 account in the thirty (30) days immediately preceding the event giving rise to the claim.

This Agreement, together with the Privacy Policy and any specific promotion terms incorporated herein by reference, constitutes the entire agreement between you and mrz99 with respect to your use of the platform. It supersedes all prior agreements, understandings, and representations whether oral or written.

If you have any questions regarding these Terms and Conditions, please contact the mrz99 support team at [email protected]. Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays, to assist with any queries relating to your account or these terms.